Welcome to GrowMedRx (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://www.growmedrx.in/ or purchase products from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping Address
  • Billing Address
  • Payment Information (processed securely by third-party payment gateways)
  • Order History

Non-Personal Information

We may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Cookies and Analytics Data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Manage your account
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our products and services
  • Personalize your shopping experience
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional emails or offers (only if you choose to receive them)

3. Payment Security

We do not store your debit card, credit card, UPI PIN, or banking credentials on our servers.

Payments are processed securely through trusted third-party payment gateways using industry-standard encryption.

4. Cookies

Our website uses cookies to:

  • Remember your preferences
  • Improve website performance
  • Analyze visitor traffic
  • Enhance user experience

You can disable cookies through your browser settings, although some features of the website may not function properly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

  • Delivery and logistics partners
  • Payment gateway providers
  • Website hosting providers
  • Marketing service providers (only for authorized communications)
  • Government or legal authorities when required by law

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

  • Unauthorized access
  • Data loss
  • Misuse
  • Alteration
  • Disclosure

While we strive to use commercially acceptable means to protect your information, no method of internet transmission is completely secure.

7. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as:

  • Payment gateways
  • Courier partners
  • Google Analytics
  • Social media platforms

We are not responsible for the privacy practices of those third-party websites or services.

8. Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Withdraw consent for marketing communications
  • Request information about how your data is processed

To exercise these rights, please contact us using the details below.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If such information is identified, we will promptly delete it.